Terms of Service
Clear and direct policies that ensure fair service delivery.
// THE BASICS
We provide hosting services to customers who use them responsibly and in accordance with our terms.
By using our services, you agree to these terms.
Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use paid services.
// FAIR USE POLICY
Only network/bandwidth is subject to fair use. Use it reasonably and don't abuse it.
Network/Bandwidth fair use:
- • Use bandwidth for legitimate hosting and business purposes
- • Don't use excessive bandwidth that impacts other users
- • We may limit bandwidth on extensive usage
- • We'll contact you if usage is concerning and work together to find a solution
In practice, normal hosting and business usage is fine. We're reasonable and will work with you if there's ever an issue.
// CONTENT POLICY
We support free speech, privacy, and anonymity. We do not monitor or censor content. All content must comply with applicable laws. The following are strictly prohibited:
All services must be used in compliance with applicable laws and payment processor requirements. Violations will result in immediate termination and may be reported to relevant authorities.
// ACCEPTABLE USE POLICY
What is allowed:
Privacy and free speech: We respect privacy, anonymity, and free speech. We do not monitor server content. Users must comply with all applicable laws in their jurisdiction and in the jurisdiction where services are hosted. We cooperate with law enforcement only when legally required through proper legal channels.
// VIOLATIONS & ENFORCEMENT
Consequences of violation:
- • Immediate service suspension without refund
- • Termination of account and data deletion
- • Reporting to law enforcement for illegal activity
- • Cooperation with payment processors for fraud cases
- • Permanent ban from our services
Reporting violations:
Report violations to lain@al.uy. We investigate all reports and respond within 48 hours.
Law enforcement cooperation:
We comply with valid legal requests from law enforcement agencies. Requests must be submitted with proper jurisdiction and legal basis. Contact legal@al.uy.
Payment compliance:
We comply with all applicable laws regarding payment processing, fraud prevention, and anti-money laundering. Bank transfers may require proper identification. All transactions are subject to verification and monitoring.
// PAYMENT
// INTELLECTUAL PROPERTY COMPLAINTS
If you have a valid legal complaint regarding intellectual property, contact lain@al.uy with sufficient detail (work, URLs, authority to act). We will review valid legal requests.
// DELIVERY & RELIABILITY
Provisioning timelines: VPS are provisioned instantly after payment verification. Dedicated servers and LIR services are not instant but we act fast (typically 24–72h subject to stock and configuration requirements). Identity verification may be required for bank transfers or when fraud prevention measures indicate it is necessary.
// DATA & BACKUPS
You are responsible for your data and backups. We provide hosting infrastructure but recommend regular backups as service availability cannot be guaranteed.
// RIGHT OF WITHDRAWAL
For EU consumers: You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day of the conclusion of the contract.
To exercise your right of withdrawal, you may inform us at:
Julian Achter (Aluy)
Am Hang 55
85737 Ismaning
Germany
Email: lain@al.uy
You may exercise this right by emailing us at lain@al.uy with your order details or using the withdrawal form template below.
To: Julian Achter (Aluy), Am Hang 55, 85737 Ismaning, Germany
Email: lain@al.uy
I hereby give notice that I withdraw from my contract for the following service:
[Service name/Order ID]
Ordered on: [Date]
Customer name: [Your name]
Customer email: [Your email]
Customer address: [Your address]
Date: [Today's date]
Effects of withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than 14 days from the day we are informed about your decision to withdraw. Refunds are processed via the original payment method whenever possible; if that is not technically feasible (e.g., cash or cryptocurrency), we will provide an equivalent EUR reimbursement via verified SEPA transfer.
Loss of right to withdraw: Your right of withdrawal expires if the service has been fully performed and we began performance only after you gave your express consent and acknowledged that you lose your right of withdrawal once we have fully performed.
// CANCELLATION
Cancel anytime. Data deleted after 7 days.
// CHANGES
Terms may change. We'll email you about major changes.