Terms of Service
Clear and direct policies that ensure fair service delivery.
// THE BASICS
We provide hosting services to customers who use them responsibly and in accordance with our terms.
By using our services, you agree to these terms.
Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use paid services.
// FAIR USE POLICY
Only network/bandwidth is subject to fair use. Use it reasonably and don't abuse it.
Network/Bandwidth fair use:
- • Use bandwidth for legitimate hosting and business purposes
- • Don't use excessive bandwidth that impacts other users
- • We may limit bandwidth on extensive usage
- • We'll contact you if usage is concerning and work together to find a solution
In practice, normal hosting and business usage is fine. We're reasonable and will work with you if there's ever an issue.
// CONTENT POLICY
We support free speech, privacy, and anonymity. We do not monitor or censor content. All content must comply with applicable laws. The following are strictly prohibited:
All services must be used in compliance with applicable laws and payment processor requirements. Violations will result in immediate termination and may be reported to relevant authorities.
// ACCEPTABLE USE POLICY
What is allowed:
Privacy and free speech: We respect privacy, anonymity, and free speech. We do not monitor server content. Users must comply with all applicable laws in their jurisdiction and in the jurisdiction where services are hosted. We cooperate with law enforcement only when legally required through proper legal channels.
// VIOLATIONS & ENFORCEMENT
Consequences of violation:
- • Immediate service suspension without refund
- • Termination of account and data deletion
- • Reporting to law enforcement for illegal activity
- • Cooperation with payment processors for fraud cases
- • Permanent ban from our services
Reporting violations:
Report violations to lain@aluy.net. We investigate all reports and respond within 48 hours.
Law enforcement cooperation:
We comply with valid legal requests from law enforcement agencies. Requests must be submitted with proper jurisdiction and legal basis. Contact legal@aluy.net.
Payment compliance:
We comply with all applicable laws regarding payment processing, fraud prevention, and anti-money laundering. Bank transfers may require proper identification. All transactions are subject to verification and monitoring.
// PAYMENT
// INTELLECTUAL PROPERTY COMPLAINTS
If you have a valid legal complaint regarding intellectual property, contact lain@aluy.net with sufficient detail (work, URLs, authority to act). We will review valid legal requests.
// DELIVERY & RELIABILITY
Provisioning timelines: VPS are provisioned instantly after payment verification. Dedicated servers and LIR services are not instant but we act fast (typically 24–72h subject to stock and configuration requirements). Identity verification may be required for bank transfers or when fraud prevention measures indicate it is necessary.
// DATA & BACKUPS
You are responsible for your data and backups. We provide hosting infrastructure but recommend regular backups as service availability cannot be guaranteed.
// CONSUMER RIGHT TO CANCEL
If you are a consumer, you have the right to cancel your purchase within 14 days without giving any reason. The cancellation period expires 14 days from the day after completion of the transaction.
To exercise your right to cancel, inform us by contacting lain@aluy.net before the expiration of the 14-day period.
Effect of cancellation: If you cancel, all payments received from you will be reimbursed without undue delay and no later than 14 days after we are informed of your cancellation decision. The reimbursement will use the same payment method as your original transaction at no additional cost to you.
Exception: Your right to cancel does not apply to the supply of digital content that you have started to download, stream, or otherwise acquire, or to products which you have had the benefit of.
For full refund policy details, see our Refunds & Cancellations page.
// CANCELLATION
Cancel anytime. Data deleted after 7 days.
// CHANGES
Terms may change. We'll email you about major changes.