Refunds & Cancellations

Clear policy, fair terms, no fine print.

Summary

We want you to be happy with our services. If you’re not, this page explains how refunds and cancellations work.

Refund policy

Refunds are evaluated on a case-by-case basis. We reserve the right to refuse a refund request where we find evidence of fraud, refund abuse, serial cancellation patterns, or other manipulative behaviour. Repeated or bad-faith refund requests may result in account restrictions or termination.

This does not affect your statutory rights as a consumer in relation to services which are not as described, faulty, or not fit for purpose.

To request a refund, open a support ticket in the customer portal with your order ID.

Payment methods & refunds

Where possible, refunds go back through the original payment method. Details by method:

PayPal: Refunded to your PayPal account. We are not responsible for delays caused by PayPal or the issuing bank.

Cryptocurrency: We do not send refunds on-chain. If a refund is due, we may arrange bank transfer (EUR) or service credit — whatever we agree on when you contact us. Exchange-rate risk between the time of payment and refund is borne by you.

Chargebacks & payment disputes

If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting us, we reserve the right to suspend your services immediately and recover any associated fees or costs. We encourage you to contact us first so we can resolve the issue directly.

Consumer right to cancel

If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason (§§ 312g, 355 BGB). The withdrawal period is 14 days from the day the contract is concluded. The full instructions and the model withdrawal form are in our Widerrufsbelehrung.

To withdraw, open a support ticket or email lain@aluy.net before the 14-day period expires.

If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days after we are informed of your decision. The reimbursement will use the same payment method as your original transaction at no additional cost to you, except that cryptocurrency payments cannot be returned on-chain; in those cases reimbursement will be by another agreed method.

Early start and proportionate payment: Because we set services up straight away, a consumer order includes your express request that we start during the withdrawal period, together with your confirmation that you know the right of withdrawal expires on full performance. If you then withdraw, you pay a reasonable amount for the part of the service provided until you tell us that you are withdrawing, compared with the full scope of the contract (§ 357a Abs. 2 BGB). Your right of withdrawal expires once we have fully provided the service (§ 356 Abs. 4 BGB). Your order confirmation e-mail repeats the request with the time you made it.

Subscription cancellations

Cancel anytime from the customer portal. Services terminate at the end of the billing period unless you select immediate cancellation.

For standard cancellations that run until the end of the paid period, customer data is typically scheduled for deletion within seven (7) days after the service end date. Immediate cancellation, abuse or payment-related termination, legal requirements, or manual/support actions you request may remove data sooner. Full detail is in our Terms of Service under "Cancellation & data deletion".

How to request a refund

Open a support ticket with your order ID. We respond within 3 business days.

Cancellation form template

To: Julian Achter (Einzelunternehmer), trading as Aluy, Am Hang 55, 85737 Ismaning, Germany Via: Support ticket or email lain@aluy.net

I hereby give notice that I cancel my contract for the following service: [Service name/Order ID]

• Ordered on: [Date]
• Customer name: [Your name]
• Customer email: [Your email]
• Customer address: [Your address]

Date: [Today’s date]

Updated 24 September 2026